With some carrier services experiencing unexpected delays in transit or in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
🌎WORLDWIDE DELIVERY ✈ (Except for countries that can’t be shipped)
Free Shipping on orders $99+.
The email you received with your tracking information is the best resource for updates and the timing of your order delivery.
In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.
We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
HOW CAN ENJOY FREE SHIPPING POLICY?
Free shipping on orders over $99 (remote countries and regions not included). Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations.
At Urbenie, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.
For logistical reasons, some items purchased in the same order may need be sent in separate packages. This means you may not receive all your products in the one package.
Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address or custom clearance imports.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to facilitate our deliveries. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 7 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
Shipping Method Delivery Time Area
Super Savings 7-14 days North America (USA )
7-14 days Oceanica (Australia)
7-14 days Europe (France Germany Belgium Luxembourg Netherlands)
7-14 days Europe (Sweden Portugal Italy)
7-14 days Europe (England)
7-14 days Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)
7-14 days Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)
7-14 days North America (Canada Mexico)
7-15 days South America (Columbia Chile Peru Argentina Venezuela Ecuador)
7-12 days Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)
7-14 days Europe (Croatia Ukraine Georgia Spain Russia)
7-14 days Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
7-14 days Oceanica (New Zealand)
Expedited Shipping 6-10 days Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni)
6-10 days North America (USA Canada Mexico)
6-10 days South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador)
6-10 days Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine)
6-10 days Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
6-10 days Oceanica (Australia New Zealand)
PS: Due to the epidemic, we recommend that you use Super Savings, thanks.
Some orders are divided into multiple packages
Due to a large number of new orders, our inventory is insufficient, so it takes some time to produce the goods, please understand. In order to enable you to receive the package as soon as possible, we will give priority to the goods in stock. The out-of-stock items will be sent to you immediately after the product arrives, so the order will be divided into multiple packages, please check!
In addition, you don’t need to pay multiple shipping fees. Orders that meet the free shipping do not need to pay shipping fees, and orders that do not meet the shipping conditions only need to pay one shipping fee.
Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.
Some restrictions include:
- We cannot ship to APO/FPO/DPO addresses in all countries.
- We ship to a P.O. Box address for United States standard shipping package Only.
- We cannot ship to non-continental Europe, usually refer to the islands and territories affiliated with the aforementioned European countries.
- The shipping fee and shipping time might differ between contiguous United States and other Insular area (e.g., Puerto Rico).
Please note that if your order contains both in-stock and pre-order products, the shipping date might vary based on the estimated shipping date of pre-order products.
We will make all efforts to deliver your package on time. However, delay may occur due to invalid address, customs clearance issues, public holidays and peak season etc. Your patience is highly appreciated.
Shipment to THERE Nation have been temporarily SUSPENDED:
Nepal, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Western Samoa, American Samoa (United States), Somalia, Sri Lanka, Libya, Sudan, Syria, Macedonia, Trinidad and Tobago, Venezuela, Yemen, French Guiana, Andorra, Mariana Islands, Western Sahara, Guadeloupe (French), Marshall Islands, Martinique (French), Puerto Rico (United States), Virgin Islands (United States), Guernsey (English), South Sudan, India.